Qodex Pty Ltd (trading as id1) ABN 17608861927 Privacy Policy This Policy was last reviewed and updated on: 20 December 2024 id1 values and respects privacy of the people we deal with. id1 is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. What is personal information? “Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identied individual or an individual who is reasonably identiable. In general terms, this includes information or an opinion that personally identies you either directly (e.g. your name) or indirectly. What personal information do we collect? The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include: Name, if you choose to share it. Phone number and/or email address, if you chose to share them for account recovery. Your association with sports clubs/groups which use id1 for membership management. Any other information you may chose to add to your club's membership profile. How do we use your personal information? We may use personal information in connection with the functionality of the service and compliance with law. This may include, but not limited to, account recovery, age restriction law compliance, abuse and harassment prevention, any other legal requirements we may have under local and international law. We are not collecting additional information beyond functionality and law requirements. We are not using personal information for marketing purposes. We are not sharing any information originated from our users with third parties. How do we protect your personal information? id1 will take all reasonable steps to ensure that the personal information that we hold about you is kept condential and secure, including: Having a robust physical security of our premises and databases/records; Taking measures to restrict access to only the personnel who need that personal information to effectively provide services to you; Having technological measures in place, such as industry standard data encryption and identity management. Browser Cookies and Web Tracking id1.au does not use cookies and does not utilise any of the web tracking, fingerprinting and identication methods. Only the data necessary for the service's functionality is stored either in browser's local storage or you devices' file system. Retention of personal information We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws. Inquiries and complaints For complaints about how id1 handles, processes or manages your personal information, please contact us via email or via contact a form on our website. Note, we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 5 days for id1 to respond to your complaint. It will not always be possible to resolve a complaint to everyone's satisfaction. If you are not satised with id1's response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at https://www.oaic.gov.au/) to lodge a complaint. How to contact us If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: Email: info@id1.au Phone: +61422224158 Address: Level 19 Eastgate Mall 71-73 Spring Street, Bondi Junction, NSW, Australia